Changemakers for Signet

Increasing SEO visibility in a challenging landscape

Summit started working with Signet in 2017, looking after their paid search activity for their UK brands H Samuel and Ernest Jones. In the first year, we established strong growth for Signet’s paid search channel which resulted in us taking over their SEO activity in July 2018 too. However, after onboarding this channel, there was soon a new challenge to face… Core updates in both August 2018 and March 2019 led to performance instabilities for both brands and we were tasked with stabilising performance and creating a plan for organic growth.

 

The Challenge

 

After the core Google algorithm update in 2019, Signet saw a decline in performance for both brands, with H Samuel seeing visibility drop by -40% and Ernest Jones’ visibility dropping -37%. The brief was simple; we needed to stabilise performance and improve organic visibility for both brands. We created and actioned a strategy to recover both sites, taking them back to post-update numbers, to improve SEO non-brand performance and to improve rankings.

 

The Strategy 

 

The SEO project plan was split into two parts: technical SEO improvements to drive sitewide improvements, and content improvements to improve expertise and to build authority and trust.

Prioritisation and collaboration were key to drive success, particularly for technical SEO. We worked very closely with the Signet IT teams, meeting regularly, to help ensure SEO was at front of mind and implementations were able to be made.
Our technical recommendations were based around starting with key BAU improvements, such as reviewing canonicals, sitemap optimisation and reviewing schemas. From this, we were able to then work on further improvements to drive site performance.

From a content perspective, E-A-T is as important as ever. We supported from both an editorial and ecommerce perspective, in the key priority areas, to drive improvements. This included long form blog content, PLP content and PDP optimisation.

It was also key to ensure that the strategies were unique for each brand.

 

Channel Support

 

As we manage both PPC and SEO for Signet, we were able to ensure we were still driving traffic to both brands whilst we saw these organic deficits. We supported key revenue driving terms with paid activity, in line with key promotional activity and business focus. We pushed these terms to a high impression share to capture both awareness and traffic.

Having search as a focus allows us to work closely as one team to drive the best overall performance, without looking at the channels in silo. This is from both a ways of working perspective, with a deep understanding of the Signet business, but also from a practical perspective where we are able to make changes to our activity based on the synergies we have identified cross channel.

 

The Conclusion 

 

The work completed by Summit has put Signet in a fantastic position for future growth and as of January 2020 both H Samuel and Ernest Jones had recovered from the 2019 Google update. We saw ranking improvements for key terms, improved visibility, and significant increase on non-brand traffic. These results have continued to grow post analysis period, showing how important this SEO project was to drive significant growth for Signet and ensure they are visible and present in an increasingly challenging landscape.

 

The Results (Jan 2020)

 

  • Ernest Jones organic visibility increased +85% (since 2019 update)
  • Ernest Jones 5/10 priority keywords in position 1-2
  • H Samuel organic visibility has increased +42% (since 2019 update)
  • H Samuel priority 10 keywords in position 1-3

“Between Summit and our internal team they have done a great job of improving our SEO performance and working through a number of issues that had resulted in the visibility loss. We are now in a strong position to work from and look forward to the work we will be carrying out over the next year.”


Chloe Heyes, Head of Digital Marketing