How to innovate in 2013

Posted: Friday 8th February 2013 in Retail Strategy, Thought Leadership.

A crucial year for retail

What tactics do the big names – Amazon, Google and Facebook – have up their sleeves for the year ahead?

What’s the difference between a Panda and a Penguin?

With the current mix of social media tricks and pay per clicks, content marketing and search encryption, is good, old-fashioned customer service due for a comeback in 2013?

Our Summit experts give their quick picks in these short clips: