Senior Client Manager

We are looking for a Senior Client Manager (SCM) who will be responsible for ensuring that client deliverables, as set out in original and ongoing briefs, are being fulfilled by the specialist teams, with the assistance of the Client Managers (CMs), who report into the SCM. They will also direct and manage efforts made to develop clients’ activity in consideration of their goals and objectives

Responsibilities will include:

• Team management – from highlighting resource requirement, assisting in recruitment process, inductions and development of CMs, to appraisal, mentoring and supporting progression
• Managing all client work, ensuring delivery, reviewing in response to client requirements and identifying cross-channel opportunities and project-managing deployment of new activity
• Managing client relationships to ensure clear, realistic goals and objectives are set by the client and understood and met by the agency
• Completion of timely and accurate invoicing – queries dealt with effectively
• Assisting with business development where required

The successful candidate will possess the following skills and experience:

• Have excellent communication skills
• Be supportive / approachable manner
• Be motivated
• Have analytical skills
• Be hard working / dedicated & committed to role
• Have people management experience
• Have problem solving skills
• Be strategic (as well as tactical)
• Be proactive (as well as reactive)
• Ideally have an understanding of all marketing channels:
  • PPC
  • Affiliates
  • SEO
  • Social Media
  • Email
  • Media
  • eCommerce

The ideal candidate should be educated to degree level or above, have at least 2 years marketing and/or team leader experience. There is an excellent opportunity for further development and progression for highly motivated people.

About Us

With offices in East Yorkshire and London, and a technology centre in Prague, Summit is the UK’s leading retail focused strategy, marketing and ecommerce agency. We work with brands such as Selfridges, John Lewis, Argos, Comet and 3 Mobile. We're planning strong growth in the UK and Europe over the next three years, building on the annual turnover of £27m achieved in 2010.