Client Director

We are looking for a Client Director (CD) who, based in our London office, or our new purpose-built offices in Willerby, East Yorkshire will be responsible for delivering the strategic programme for their client portfolio, whilst managing their portfolio to a tight profit margin for Summit.

They will undertake the following responsibilities:

• Overall business strategy development for each client in their portfolio
• Contribution to the clients overall online strategy and thinking
• Establish and maintain a role as a consultant / advisor to the client
• Organise regular client appraisals, highlighting and staffing issues etc.
• Create and develop opportunities for growing existing client business aligned to their business strategy
• Managing the activity of the marketing team for each client account
• Actively direct client team to manage tactical campaign delivery
• Ensure staff ownership and responsibility for all client work
• Keep abreast of all activity delivered ensuring regular client contact with updates / issues.
• Ensure appropriate agency resource for clients at all times
• Understand client profitability and maintain responsibility for agreeing and negotiating fees and terms
• Working with the business development team to win new clients
• Leading the client team towards delivering the best possible levels of client service in the market
• Taking an active role in product development and company strategy to ensure its alignment to client needs
• Conducting staff appraisals

The ideal candidate should be educated to degree level or above, have the equivalent of at least 5 years marketing and must be able to demonstrate operating at a senior level. Agency experience would be preferred and excellent knowledge of ecommerce technologies and online marketing channels.

They will also:

• Have excellent communication skills
• Be a strategic and creative thinker, thinking outside the box
• Have the ability to communicate and present complex technical information
• Have people management experience
• Have process management skills
• Be supportive / approachable manner
• Be a self-starter and motivated
• Have commercial awareness
• Be hard working / dedicated & committed to role
• Be a team worker

About Us

With offices in East Yorkshire and London, and a technology centre in Prague, Summit is the UK’s leading retail focused strategy, marketing and ecommerce agency. We work with brands such as Selfridges, John Lewis, Argos, Comet and 3 Mobile. We're planning strong growth in the UK and Europe over the next three years, building on the annual turnover of £27m achieved in 2010.